Help Center
*eg. domain setup, transfer domain
Need Assistance? We’re Here to Help
At Baasa Cloud, we provide reliable support for all your hosting, domain, and website needs. Our Help Center is designed to quickly answer your questions and guide you through common tasks.
DNS & Domains
How do I register a domain?
Search for your preferred domain name on Baasa Cloud, choose the extension, and complete the registration with payment.
Can I transfer my existing domain to Baasa Cloud?
Yes. Unlock your domain at your current registrar, get the EPP code, and initiate the transfer. Remaining registration time is preserved.
How much does a domain cost?
Domain pricing depends on the extension (.com, .net, .org, .co, .ug, etc.) and the package selected. Contact us for a quote.
Can I get a free domain?
Yes. Some hosting packages include a free domain registration for the first year.
How do I update my DNS or nameservers?
Use the Baasa Cloud control panel to manage DNS records and update nameservers quickly.
What is WHOIS privacy and do you offer it?
WHOIS privacy hides your personal information from public domain records to prevent spam and protect your identity.
How do I renew my domain?
Renew via your Baasa Cloud account manually or enable auto-renew for automatic payments before expiration.
Web Hosting
What types of hosting do you provide?
We offer Shared Hosting, WordPress Hosting, and Custom Hosting solutions.
How do I set up my hosting account?
After purchasing, you’ll receive login details and a control panel link to manage your hosting, websites, and email accounts.
What is the uptime guarantee?
We offer a 99.9% uptime guarantee on all hosting plans.
Do you provide backups?
Yes. All Baasa Cloud hosting packages include regular backups and optional daily or weekly backup services.
Can I upgrade my hosting plan later?
Yes. Hosting plans can be upgraded seamlessly from the control panel.
Do you offer free SSL certificates?
Yes. All hosting accounts include a free SSL certificate to secure your website.
How many websites can I host on a plan?
Depends on the plan. Starter plans usually allow 1 website; higher-tier plans allow multiple websites.
WordPress Hosting
Is WordPress pre-installed?
Yes. WordPress can be installed with one click on our WordPress Hosting plans.
Are WordPress websites secure?
Yes. We provide firewall protection, malware scanning, SSL, and automatic updates.
Can I use plugins and themes?
Yes. You have full access to WordPress plugins, themes, and customization.
Do you provide staging sites?
Yes. You can test updates and changes on a staging environment before going live.
Will my WordPress site load fast?
Yes. Hosting is optimized for WordPress with caching, CDN integration, and SSD storage.
Can I host email accounts?
Yes. All hosting packages include email hosting with multiple accounts and webmail access.
Billing & Account
What payment methods do you accept?
We accept credit/debit cards, mobile money, bank transfer, and online payment gateways.
How do I view my invoices?
Invoices are available in your Baasa Cloud client account under billing.
Can I upgrade or downgrade my plan?
Yes. Account upgrades or downgrades can be done from the client portal or by contacting support.
How do I cancel a service?
Submit a cancellation request through your account or contact our support team. Refunds depend on the service terms.
How do I contact support?
You can reach us via live chat, support tickets, email (support@baasacloud.com
), or go to our contact us page (https://baasacloud.com/contact)
), or go to our contact us page (https://baasacloud.com/contact)
How long does it take to get a response?
Our support team responds as quickly as possible, usually within a few minutes.
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